If you don’t find a solution to your problem by contacting your host or guest, or by using the Help Center, you can reach out for assistance.
Contact us by messaging or chat. You can follow up on an existing issue or select Report a new issue. You can also call us at 1-844-234-2500.
Search the Help Center or browse all topics to find answers to common questions, from setting up an Airbnb account to leaving a review for your host or guest—and everything in between.
Sending a message is usually the quickest and easiest way to resolve an issue with your listing or reservation.
If you need to securely send or request money for something that wasn’t included in a listing, visit the Resolution Center. We're also here to help mediate discussions between you and your host or guest.
Want to share feedback with us? Learn how to submit a complaint.