New and improved AirCover for Hosts
AirCover for Hosts provides top-to-bottom protection every time you Airbnb your place. It now includes even more protection, with guest identity verification, reservation screening, $3 million USD damage protection, protection for your valuables, and protection for parked cars and boats on your property.
Guest identity verification
Our community’s trust is rooted in knowing that both Hosts and guests are who they say they are. We’re expanding identity verification to all guests who book travel to Airbnb’s top 35 countries and regions—representing 90% of all reservations. We’ll expand identity verification worldwide in early 2023, covering 100% of our reservations.
We’ll continue to run background checks on all guests in the U.S. before their first stay, and check if all booking guests are on certain watchlists or sanctions lists.
As part of our expanded guest identity verification, we’ve also made some changes to Instant Book requirements. Learn more
Reservation screening technology
We’re launching proprietary reservation screening technology, which helps reduce the chance of disruptive parties and property damage, in the U.S. and Canada. We tested reservation screening in Australia and found unauthorized parties dropped by an estimated 35% during the trial.
Our screening technology evaluates about 100 factors of a reservation and blocks certain bookings to help reduce the chance of disruptive parties and property damage. We plan to expand this to all reservations worldwide by early 2023.
More damage protection
For over a decade, Airbnb has offered industry-leading damage protection for our Hosts. Today, we’re adding these protections to AirCover for Hosts:
- $3 million USD damage protection: We’re tripling damage protection from $1 million USD to $3 million USD, covering both your home and its contents.
- Art and valuables protection: We protect a wider range of fine art, jewelry, and collectibles, which may be repaired or replaced at appraised value if damaged.
- Auto and boat protection: We provide damage protection for cars, boats, and other watercraft that you park or store at your property.
The new protections are in addition to these features already included with AirCover for Hosts:
- 24-hour safety line: If you ever feel unsafe, our app provides one-tap access to specially-trained safety agents, day or night.
- Pet damage protection: We pay for damage done by four-legged guests.
- Deep cleaning reimbursement: We reimburse for extra cleaning services needed after a guest checks out, like professional carpet cleaning.
- Income loss protection: We reimburse you for lost income if you cancel confirmed Airbnb bookings due to guest damage.
Simpler reimbursement process
You told us the reimbursement process was too complicated. Based on your feedback, we’ve simplified our reimbursement process.
If a guest damages your place or belongings, you can visit our Resolution Center to submit a reimbursement request in just a few steps, then easily track the process from submission through payout. Your request will first be sent to the guest. If the guest does not respond or pay within 24 hours, you’ll be able to involve customer service to resolve the issue.
We’ll reimburse you for guest damage quickly, typically within two weeks. Superhosts also get priority routing and even faster reimbursements.
$1 million USD Host liability insurance
Host liability insurance, part of AirCover for Hosts, protects you in the rare event that a guest is hurt or their belongings are damaged or stolen while staying at your place. People who help you host, like Co-Hosts and cleaners, are also included in this coverage.
Host liability insurance covers you if you’re found legally responsible for:
- Bodily injury to a guest (or others)
- Damage to or theft of property belonging to a guest (or others)
- Damage caused by a guest (or others) to common areas, like building lobbies and nearby properties
If you need to file a claim, simply use our liability insurance intake form. We’ll send info you provide to our trusted third-party insurer, who will assign your claim to a representative. They’ll resolve your claim according to the terms of the insurance policy.
If you’re a Host of an Experience, you’re covered by our Experiences liability insurance.
AirCover for Hosts’ Host damage protection, Host liability insurance, and Experiences liability insurance don’t cover Hosts who offer stays or Experiences in Japan, where the Japan Host Insurance and Japan Experience Protection Insurance apply, or Hosts who offer stays through Airbnb Travel LLC. For Hosts who offered stays or experiences in mainland China, the China Host Protection Plan applies. Host damage protection isn’t related to Host liability insurance. Keep in mind that there are other terms, conditions, and exclusions.
If you’re hosting stays in the U.K., the Host liability insurance policy is underwritten by Zurich Insurance PLC, and arranged and concluded at no additional cost for U.K. Hosts by Airbnb U.K. Services Limited, an appointed representative of Aon U.K. Limited, who are authorized and regulated by the Financial Conduct Authority. Aon’s FCA register number is 310451. You can check this by visiting the Financial Services Register or contacting the FCA at +44 0800-111-6768. Insurance products arranged by Airbnb U.K. Services Limited are regulated products. FPAPC374TP
Information contained in this article may have changed since publication.
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