Help with unexpected issues
Help with unexpected issues
Whether you notice that something is missing, not working, or you don’t feel safe, let your Host and Airbnb know immediately. Check out these articles for more info on navigating the unexpected, including how to use the Resolution Center.
- How-to
If you have a problem or issue during your stay
If anything unexpected comes up during your stay, message your Host to discuss a solution first. It’s likely that they’ll be able to help yo… - How-to
What to do if the place you're staying in isn’t clean at check in
If you find that the place you’re staying in isn’t clean, reach out to your Host. If your Host can’t resolve the issue, we’ll help you find … - How-to
If your Host is not responding
Once you have a confirmed reservation, you’ll find the Host’s phone number in the message thread for your trip. - How-to
How the Resolution Center helps you
The Resolution Center lets you request or send money for things related to your Airbnb trip. Guests and Hosts can ask Airbnb for help in rea… - How-to
Paying outside Airbnb
If an Airbnb Host on the Airbnb site asks you to pay off-site or through another company, report it to us. - How-to
If you feel unsafe during a trip
If you feel as if you may be in danger or your personal safety is threatened, contact the local authorities immediately. - How-to
If you’re injured on an Airbnb Experience
If you’re injured or require medical attention while on an experience, get to a safe place and contact local emergency services immediately.