How cancellations work
How cancellations work
Sometimes things come up and you have to cancel. To keep things running smoothly, here’s how you can cancel a reservation, figure out your refund, or find out what to do if something doesn’t go as planned. We’re here to help!
- How-to
Canceling your reservation for a stay
You can go to your trips to cancel or make changes to your reservation. - How-to
Canceling during your stay
Our Rebooking and Refund Policy can help cover situations when the listing or amenities are not what you expected. - How-to
Find the cancellation policy for your Experience reservation
The amount of any refund depends on the Host’s cancellation policy and the time and date you cancel. - How-to
Find your refund amount
The amount of your refund depends on your reservation’s cancellation policy and when you cancel. - How-to
When you’ll get your refund
While they are issued almost immediately, most refunds arrive within 10 days, but for some payment methods and regions, it might take longer… - How-to
If your Host cancels your reservation
If your reservation is canceled by your Host, you'll get a full refund. If the cancellation happens within 30 days of your check-in, we’ll h… - How-to
If your Host cancels your experience
If a Host needs to cancel an experience, you'll be notified immediately and you'll be refunded in full.