Issues with a reservation
Issues with a reservation
- How-to
If a guest makes you uncomfortable
If you find that a guest is breaking one of the house rules or has made you feel unsafe, you can decline their trip request or cancel the re… - How-to
When a guest doesn’t show up for a reservation
If your guest cancels or doesn't show up, we’ll uphold your cancellation policy and any payout will be released to you. - How-to
When guests want to bring more people
If you can accommodate the larger group, and you'd like to charge extra for these guests, you can send your guest a trip change. - How-to
Experiences liability insurance
Experiences liability insurance is a key component of AirCover for Hosts, which is top-to-bottom protection for Airbnb Hosts. - How-to
For Hosts—injuries during an Airbnb Experience
You should get everyone to a safe place and contact local emergency services immediately. After that, report the incident to us. - How-to
What kind of medical evacuation support is available on Airbnb Experiences and Adventures?
International SOS helps support medically necessary evacuations for hosts and guests and provides expert recommendations regarding health ca…