Cancellations
Cancellations
Places to stay
- How-to
If your guest cancels
If your guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so you can host other guests. - How-to
How a Host cancels a booking
You can cancel a reservation as a Host, but if the check-in time is within 24 hours, the option to cancel online may not be available. - Community policy
Host Cancellation Policy
Because cancellations can disrupt guests' plans and impact confidence in the Airbnb community, there are penalties applied for Host cancella… - How-to
Canceling a reservation as a Host without adverse consequences
If a Host has to cancel for a valid reason, we’ll work with them and help their guests find another place to stay, without the Host incurrin… - How-to
Restore a canceled reservation for a guest
If you want to restore a canceled reservation, you’ll need to contact the guest to have them book a new reservation. - Community policy
Major Disruptive Events Policy
Find details on how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or il… - How-to
What happens to a guest if I have to cancel?
Your guest will be notified immediately via email and sent rebooking options similar to your listing. - How-to
What does it mean to enforce or waive my cancellation policy?
If your guest changes a monthly stay with less than 30 days notice, you have the option to either enforce or waive your cancellation policy. - Rules
Cancellation policy in Germany
If you’re a host in Germany, you should review your local laws and confirm that your cancellation policy is in compliance.
Experiences
- How-to
Canceling a reservation as Host of an Experience
You can cancel an instance of your Experience from your calendar. Your guests will receive a notification and a full refund. Penalties may a… - How-to
What happens if my guest cancels their experience booking?
If a guest cancels within 24 hours of booking (or if they cancel more than 7 days before the start of the experience), they will be refunded… - How-to
What should I do if bad weather affects the experience I’m hosting?
If weather conditions are unsafe for guests before or during an experience, you may cancel the experience without penalty.