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    Coronavirus outbreak
    The World Health Organization has declared the coronavirus outbreak a global health emergency. Impacted hosts and guests can find info on our Extenuating circumstances policy for coronavirus page.

    How do I coordinate check-in details with my host?

    Guests and hosts work out details for checking in, exchanging keys, and checking out directly with each other. There is no online check-in or checkout process.

    Read below for some guidelines to help you have a smooth check-in.

    Communication is essential

    Before the start of the reservation, message your host to figure out check-in and checkout times, make plans for the key exchange, and ask any other questions. Keeping communication in your message thread gives you and Airbnb a clear reference if any issues come up.

    Also, confirm your contact information and arrival details so you can reach each other in case plans change. Make sure to let each other know if you'll be without access to a phone or the Internet.

    Know your reservation details

    After a reservation is confirmed, go to your Trips page for useful information about your reservation, such as the check-in and checkout time, the listing's address, your host's contact information, and your billing receipt. If there's no check-in or check-out time specified within a listing's description, check-in is 3:00 PM local time and checkout is 11:00 AM local time.

    Stay tuned to flight information and weather forecasts

    Look up travel advisories to make sure there is nothing impacting your reservation. With road closures and flight delays, guests and hosts might need a little extra time to safely meet up to exchange keys.

    Key exchange

    Many hosts greet guests in person to exchange keys. Others send keys and instructions in the mail, leave them in a lockbox, or have a neighbor meet a guest. The host can decide whether or not to give a guest a key. But, our Guest Refund Policy states that guests need to have reasonable access to the listing they booked. If you decide not to provide keys, you should mention in your listing’s description and house rules that keys will not be available to the guests so people are aware of the situation before booking.