How-to
•
Experience Host
Refunding your Airbnb Experience guest
Refunding your Airbnb Experience guest
If you need to refund a guest for your online or in-person Experience, you can do so through the Resolution Center or from your Calendar.
Guest cancellations within the cancellation window
If a guest cancels within your cancellation window, they'll receive an automatic refund within 10 business days, so you don't need to do anything.
To refund a guest:
- Click Resolution Center and then click Send money
- Select the guest that you want to send money to and click Next
- Under Select a reason, choose the reason that best describes your refund situation
- Click Next
- Enter the refund amount, and add a message to your guest
- Click Next and then Send
- Tap Profile
and then tap Switch to hosting 
- Tap Reservations and select the reservation you want
- Go to Send or request money
- Tap Send money and tap Next
- Under Select a reason, choose the reason that best describes your refund situation and tap Next
- Enter the refund amount, and add a message to your guest
- Tap Next and then Send
- Tap Profile and then tap Switch to hosting
- Tap Reservations and select the reservation you want
- Go to Send or request money
- Tap Send money and tap Next
- Under Select a reason, choose the reason that best describes your refund situation and tap Next
- Enter the refund amount, and add a message to your guest
- Tap Next and then Send
- Tap Resolution Center and then tap Send money
- Select the guest that you want to send money to and tap Next
- Under Select a reason, choose the reason that best describes your refund situation
- Tap Next
- Enter the refund amount, and add a message to your guest
- Tap Next and then Send
Host cancellations
If you need to cancel your Experience at any time, locate it in your calendar, and select Cancel Experience. Guests will receive an automatic refund within 10 business days.
Learn more about canceling an Experience as a Host.
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Once you go through the cancellation process, you’ll be able to review the refund amount before you finalize the change.
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