Help Center – home page
Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
Log in or sign up
How-to
•
Travel admin

Host cancellations and Airbnb for Work

If a Host cancels a business traveler's reservation, we'll send the traveler an email explaining the cancellation and any applicable refund. They can rebook the trip, or ask their employer's travel admin to do it for them.

To rebook reservations as an admin:

  1. Log in to your Airbnb for Work account and go to your dashboard
  2. Select Trips in the navigation bar
  3. If a trip has been canceled, it’ll be displayed in the Needs attention tab
  4. Click on the traveler’s name, and their itinerary will open in a new window
  5. Click Rebook now 

The Rebook now link will automatically populate a search for places that match the original booking dates, number of guests, and location. 

You can get details about the cancellation, contact Airbnb for support, or message the affected traveler, all from their itinerary.

Learn more about managing company travel.

Did this article help?

Related articles

  • Tyrol

    If you're thinking about becoming an Airbnb Host, here's some information to help you understand the laws in your city

  • How booking and reservations work

    Here’s where you can find important info—like how to navigate company reservations—so you and your team can focus on staying productive.
  • Host

    Editing or unlisting your space from Airbnb.org

    You can edit your Airbnb.org settings or unlist your space from Airbnb.org at any time.
Get help with your reservations, account, and more.
Log in or sign up