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    Wait times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    What is the license or registration number field?

    Some cities require that hosts obtain a license or registration number in order to list their homes on Airbnb. This field allows hosts to display that number directly on their listing to comply with local laws. It is important to note that not all cities require that hosts register, nor are all hosts required to register, so the absence of a number is not necessarily indicative of a non-compliant host.

    In some cities you might also see “City registration pending” in this field. This means that the host has started the registration process with a city, but has not been granted a license or registration number yet. These listings are still perfectly fine to book.

    You might also see “Exempt” in this field. This means that the host’s listing is exempt from the city’s registration process for reasons determined by the city. These listings are also still perfectly fine to book.

    Don’t transact off the platform

    In rare cases, a host might abuse this field by entering a phone number or an email address, and encourage you to contact them directly to book outside of Airbnb. It’s important to remember that if you transact off the platform you are not protected under our Terms of Service, cancellation and refund policies, Host Guarantee, Host Protection Insurance program and other safeguards.

    If someone asks you to pay for a reservation outside our on-site payment system—or you think someone might be abusing this field—let us know and click the flag icon to report the listing.