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    What happens to my payout if my guest cancels?

    If a guest cancels (either before or during a trip), they’re automatically refunded according to your cancellation policy, unless the cancellation qualifies for an additional refund under the Guest Refund Policy or because of a documented extenuating circumstance.

    If the guest is owed a refund, the amount is deducted from your payout. To find your updated payout amount, go to your transaction history.

    If you’d like to offer a guest more money back, learn how to give an additional refund.

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